The Student Accounts Manager manages the operations of student accounts. They provide oversight for tuition and fee structure, student billing and receivables. They provide excellent customer service to students entailing the maintenance of student accounts, the processing refunds, collecting balances owed, and applying payments collected.

Personal Responsibilities

• Agree to conduct yourself on and off the job in such a way as to demonstrate support of college leadership, support of the Statements of Faith, and positive representation of Dallas Christian College (DCC).
• Agree to the DCC Policies and Employee Handbook, without stipulation or contingency because of behavior.
• The job description will be reviewed at least annually.
• The job description is intended to reflect the critical elements essential for performing the position. It is not to be construed to be any form of employment contract.

Essential Functions:

• Manages all payments (cash/credit cards) collected for student accounts (tuition, room and board, and fees) during enrollment periods and throughout the school year for students on multi-month payment plans.
• Performs day-to-day interaction with students, parents, and outside agencies regarding financial aid activities.
• Performs all accounting functions necessary to maintain accurate student accounts receivable records.
• Reconciles student receivable accounts with the Business Office.
• Presents a positive attitude to those who encounter you at the College.

General Responsibilities:

• Ensures the integrity of the student account financial data.
• Prepares account reconciliations and various individual delinquent accounts analyses. Sends delinquent accounts to collections.
• Maintenance of student accounts receivable.
• Reviews charges to student accounts to ensure their validity prior to billing the student.
• Ensures that the College has exception-free student accounting audits and program reviews by keeping abreast of and implementing all federal and state laws and regulations that pertain to the programs administered by student accounts.
• Coordinates with third-party companies to processes 1098T forms
• Makes student billing adjustments and ensures accurate activity and balances.
• Processes cash receipts for student accounts.
• Issues credit memos on student accounts.
• Rechecks student balances after financial aid or scholarship is posted.
• Initiates refunds for overpayments, financial aid, or deposits.
• Calculates refunds and repayments for students who withdraw from classes or school.
• Establishes and maintains files and records as required.
• Prepares various reports.
• Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.
• Assists the Controller on accounts payable and contribution tasks.
• Performs miscellaneous duties as requested by the President’s Cabinet members.
• Performs other duties related to the position, as assigned.

Position Qualifications:

• Associate degree (Bachelor’s degree preferred) or a minimum of three years of increased responsibilities for accounting or student accounts at a college or university or an equivalent combination of education and experience.
• Ability to deal effectively with a diverse student body.
• Experience with need analysis, counseling, and packaging aid.
• Ability to work under pressure to meet timelines and objectives.
• Evidence of strong verbal, interpersonal, and written communication skills.
• Basic experience with student information systems.
• Intermediate experience with Microsoft Word and Excel.
• Strong organizational skills.
• Ability to work in a fast-paced environment and meet project deadlines.

Other Skills/Attributes:

• Self-starter; ability to follow instructions and follow-through on responsibilities.
• Hardworking, conscientious, good natured and friendly.
• Excellent customer service, verbal, and communication skills.
• Ability to exercise tact, diplomacy, and flexibility while interfacing with students, faculty, staff and the public.
• Ability to multi-task and stay focused, with good organizational skills.
• Skilled in operating a computer and proficient with Microsoft software (Word, Excel, and Outlook).
• Bilingual (English/Spanish) is preferred but not required.
• Willingness to acquire new skills and perform new tasks as needed.

Work Environment and Schedule:  Exposure to standard office working environment; working at a desk in a climate-controlled office or attending meetings with no exposure to work hazards

Special Requirements

• Ability to travel to workshops and conferences on behalf of the College.
• Ability to work flexible work schedules including evenings as needed.
• Subject to criminal background check prior to employment.