Website The Kings University

Reporting to the Director of Student Financial Services, the Student Accounts Coordinator serves as the primary liaison to students regarding their student account with concentration in collections and communication. This position requires general knowledge of Title IV processes and regulatory requirements.
The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
Position Specific Responsibilities
• Serve as primary liaison to students, parents, faculty, and staff for any issues related to payments, payment plans, ledger questions, and refunds to ensure a good overall experience for student and parents
• Respond within 24 hours to students, parents, faculty, and staff in person, on the phone and via email or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues regarding payment
• Work closely with Admissions and Registrar to ensure a positive and seamless experience for the students
• Assist in the development and implementation of new systems and processes to increase efficiency between departments
• Process all collection calls and/or send collection letters to students with delinquent accounts to ensure timely collection of funds
• Develop and administrate annual communication plan and communication systems for student accounts to ensure timely collection and a positive experience for students
• Assist in month-end close and year-end audit to ensure compliance with regulatory requirements
University-Wide Responsibilities
• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant)
• Utilize effective communication skills to present information accurately and clearly both internally and publicly
• Participate in professional development activities that are aligned with university, departmental and individual goals
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required
• Attend and participate in staff meetings and serve on committees as required
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives
• Perform other related duties as assigned
Supervisory Responsibilities
• None
• High school diploma or equivalent required
• Bachelors preferred
• Confidentiality
• Communication skills
• Meticulous
• Collaborative
• Problem solving
• Customer service skills
• Adaptability
• 2- 5 years of experience in collections
• Experience with accounting procedures
• Experience with MS Word, Outlook, and Excel
• Experience with Title IV processes and regulatory requirements preferred
Other Requirements
• Valid Driver’s License
• Criminal Background Verification
• Maintain emotional control under stress
• Sedentary role
• Occasional irregular hours
• Lift up to 15 lbs

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