Website Catholic Charities Fort Worth
Ending Poverty, One Family at a Time
Catholic Charities Fort Worth is seeking a Help Desk Support Specialist. This role will provide IT help desk support for agency staff and volunteers, assist in procurement and management of IT related equipment, and conduct IT related training for staff and volunteers on various IT related topics from basic computer skills to IT security.
What will you be doing?
Complete incoming IT Support requests
- You will complete incoming IT Support requests including check requests, new user provisioning, printer/copier issues, end user trouble tickets, telecom troubleshooting, etc.
Assess and respond to IT issues
- You will assess and respond to IT issues quickly and effectively and escalate when necessary.
Maintain the ticketing system database
- You will maintain the ticketing system database by assigning requests and marking as complete.